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We try to be better than the compertition

  • Punctuality
    We understand how frustrating it is not knowing when the builder is turning up next. We try to let you know when were coming and if were not coming on a particular day.
  • We’re happy to talk
    We’re always happy to talk about how the project is going and what your expectations are as to the final result or design.
  • Respect
    We’ll always try and respect your home. We’ll make ever effort to tidy up at the end of every day.
  • Language
    Most builders tend to swear a lot. We’ll try and keep the language to a standard you’d be happy to have grandma hear.
  • Quotation
    We will provide a full written quotation detailing exactly what we are doing for the price so you can be sure everything you have asked for is included in the total cost. If we are unable to provide a quotation we will do our best to estimate what costs are. We will inform you if there is a deviation from quotation or estimate before undertaking any additional work
  • Extras
    We understand you don’t want a huge bill at the end of the job that you weren’t expecting. if something comes up that isn’t in the budget we’ll let you know. If you ask for something thats not included in the price again well let you know.
  • Accountability
    We’re members of Trust mark, The Federation of Master Builders, and Checkatrade so you’re always able to give you’re feedback
  • Complaints
    We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
    To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
    As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
    In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
    Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

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